Frequently Asked Questions

If the item is in stock, it will ship within 1-2 business days of the order being placed.

Curbside delivery for our adjustable beds & mattresses will arrive 1-2 weeks after ordering. With curbside delivery, the freight carrier will call you and schedule a delivery appointment. They won't take the item inside the home. These are contracted carriers not directly affiliated with Sleep Geekz. They'll pull up to the curb, offload the goods on a pallet, deliver the goods, then leave. They will not bring it inside, so be sure to have help capable of lifting heavy goods OR consider the in-home setup delivery option.

In-home setup delivery will typically arrive around 3-4 weeks after purchase, depending on how remote your home is from major shipping hubs. Due to COVID-19 and industry demand, scheduling in-home setup delivery adds a couple of weeks onto the traditional free curbside delivery time of 1-2 weeks.

If the item is damaged, we will credit or replace it.

We recommend that no customer throws away their mattress until the delivery is complete and you're satisfied with your purchase. Please check for physical damage first upon arrival. All damages must be signed on the receipt that the item is damaged and must be refused back to the carrier for claims to be approved. If for any reason your item is dysfunctional, contact us and we'll make sure you're well taken care of so can get the sleep you deserve.

In-home set up delivery info

In-home delivery is a specialized delivery service that costs $265. After choosing in-home setup delivery, the carrier will call you and schedule a delivery time. After the appointment is made, two men in a truck will show up and bring your bed(s) inside. They will carry it to the room of your choice. They will assemble the adjustable base(s) and take the mattress(es) out of the box for you.

They will only take the trash that the adjustable bases and mattresses came in. They will not remove any old mattress or move it to another room.

Because of COVID-19 and industry conditions, in-home setup delivery is currently estimated to be around 3-4 weeks after purchase. Feel free to call us at (904) 474-1005 if you'd like a more accurate estimate for in-home setup delivery to your home.

Current delivery time estimates

*May vary due to COVID-19 and supply chain conditions.

Traditional curbside delivery (free option): 1-2 Weeks

In-home set up delivery & setup ($265 option): 3-4 Weeks

Our financing options

Affirm
0% down payment financing offers are available through our partners at Affirm®.

Klarna
0% down payment financing offers are available through our partners at Klarna®. Term period can vary from 6 to 36 months depending on your credit and financing needs.

Synchrony
0% down payment financing offers are also available through our partners at Synchrony®. Term period can vary from 12 to 24 months depending on your credit and financing needs.

If you're ever having trouble checking out for any reason, please contact us!

☎ 904-474-1005

✉ info@sleepgeekz.com

Sleep Geekz vs. Amazon

We are proud to partner with Amazon®. Ordering with Amazon® gets you the same great product shipped from the exact same company.

Split-Queen Availability

Unfortunately, we do not carry this size anymore. Many of our customers weren't happy with the width of the beds with the split-queen orientation and ultimately wanted the sizing that comes with the split-king variation (2 Twin-XL's), which offers much more space and comfort at a similar price-point. We apologize for the inconvenience, but be sure to take this into consideration during your search!

Full-Size Availability

We do! Be sure to check out our extensive catalog, particularly the Sven & Son Essential and Classic+ Series.

Syncing your remote

Occasionally, you will need to pair your remote to your Sven & Son base.

To pair your remote to your base:

1) Locate the blue-button attached to the power cord on the power supply.

2) On the remote, find the head-up button and the foot-up button.

3) Push and hold all three buttons at the same time, you'll hear three short beeps... your remote is now paired.

For additional information, be sure to review this blog from Sven & Son: https://blog.svenandson.com/how-to-sync-your-sven-son-adjustable-bed-base

Headboards

Headboards that are featured in pictures of our adjustable bed bases & mattresses are not included in the bundle, mattress only, and/or base only purchases. The bundle pricing represented for our adjustable bases & mattress are the most competitive in the industry, and we couldn't include a headboard at that price point. That said, we do have several headboards available for purchase. You can view those by visiting https://sleepgeekz.com/collections/headboards

Bed sheets and linens

At Sleep Geekz®, we are proud to offer a selection of bedding and linens that would be perfect for your adjustable bed. To view our collection, please visit https://sleepgeekz.com/collections/bedding

Difference between Sven & Son® mattresses

10" Sven & Son® Signature Mattress
Firm (for sleepers who prefer support & firmness)

12" Sven & Son® Signature Mattress
Medium (for sleepers who prefer some support with added comfort)

14" Sven & Son® Signature Mattress
Medium-Soft (for sleepers who prefer plush, soft, cloud-like)

120-Night Sleep Guarantee

The 120-Night Sleep Guarantee is only available if you purchase the mattress only. Sleep Geekz has your back for 120 nights of sleep. If you don't like it for any reason during those 120 nights (assuming you purchased only the mattress), we'll issue you a refund!

We can't offer the 120-Night Sleep Guarantee on bundle purchases because of the shipping costs and special bundle pricing, but if you're buying a bundle from us, rest easy. We stand behind our products with a free industry-leading warranty and always put our customers first. Our customer reviews here on our website as well as on Amazon speak for themselves - we take care of our customers.

Return Policy

At Sleep Geekz, we decided to make our return policy simple, pain-free, clear, and concise. We understand that sometimes the wrong size or type of mattress is chosen or maybe a friend gave a recommendation that works perfectly for them but doesn't quite fit your needs. We are human too, we get it!

If you're not happy with your purchase, we will work with you to make sure that you are 100% satisfied and have no regrets. Simply contact a member of our 5-star rated customer service team and they are always happy to help. On mattresses purchased within a bundle, we will credit you the amount that was paid for the mattress towards the purchase of another mattress.

Our adjustable beds are backed by our industry-leading warranty. Should you need to return your adjustable base, you will be responsible for costs of return shipping and in some cases a 20% re-stocking fee. If you have trouble with your bed, simply give us a call so we can do our best to make sure you're 100% satisfied with your purchase.

Returns

We're sorry you're not 100% satisfied with your order. We'll do everything possible to make this right. Please contact us!

☎ (904) 474-1005

✉ info@sleepgeekz.com 

Our contact info

3740 Saint Johns Bluff Rd. S, #8, Jacksonville, FL 32224

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☎ 904-474-9998